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Crisis Support Services

If you feel that you need additional help and support in between your counselling sessions, or decide counselling is not right for you at this time, there are many helplines, text and email services available so you never need to feel alone with your thoughts and feelings. Here are just a few of them:

  • Samaritans - free, confidential support available 24/7, 365 days a year.  Call 116123 or Email

  • Shout 85258 - a free and confidential text message support service available 24/7, 365 days a year. Text SHOUT to 85258

  • The Mix - if you're under 25, their freephone helpline is available daily from 3pm until midnight.  Call 0808 808 4994

  • Papyrus HOPELINEUK - if you're under 35 and struggling with suicidal feelings, or you are concerned about a young person, you can contact them for confidential support and practical advice from 9am to midnight every day of the year. 
    Call 0800 068 4141, Text 07860 039967 or Email


  • Campaign Against Living Miserably (CALM) - telephone support is available from 6pm until 3.30am daily.  Call 0800 585858. If you prefer not to speak on the phone they also offer a webchat service via their website.

  • National Suicide Prevention Helpline UK - a supportive listening service available 24/7 for anyone with thoughts of suicide. Call 0800 689 5652

  • Switchboard - a safe space to talk about sexuality, gender identity, sexual health and emotional wellbeing. Call 0300 330 0630 (lines open from 10am until 10pm every day), Email or use their webchat service available from their website Phone operators all identify as LGBT+.

  • Nightline - if you are a student, you can look on the Nightline website,,
    to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.


  • Childline - free, confidential support for anyone under the age of 19. Call 0900 1111. They also offer an email service and a counsellor chat option.

  • You can also call your GP for an emergency appointment or call NHS 111 for advice at any time.

If you feel you are at risk of harming yourself, or if you have harmed yourself and need medical attention, please take yourself straight to A&E or call an ambulance immediately.

Local Support Services

To find help and support for the London Borough of Havering, please check out the Havering Community Hub.

For Brentwood and other parts of Essex, the Essex Community Tree Network is a valuable source of information. 

The information provided is considered to be correct as at March 2023. 

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